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Development of a case management system for South Sudan’s judiciary

UNDP / South Sudan - Web-based prisons information management system

SDG 10 - Reduced Inequalities
SDG 16 - Peace, Justice And Strong Institutions

Project Detail

Background

To strengthen the Rule of Law in South Sudan by enforcing and maintaining law and order, and providing equitable access to justice, the judicial institutions of South Sudan with support from UNDP, sought to implement the South Sudan Development Plan (SSDP). The SSDP was launched in 2011 as a national planning instrument designed to drive the country’s development in its first 5 years of independence.

The plan focuses on realising freedom, equality, justice, peace and prosperity for all. The rule of law objective of the SSDP is to increase security in communities and protect human rights for all, through a functioning criminal justice system. The four judicial institutions namely, the Police, the Directorate of Public Prosecutions, the Courts, and the Prisons, lacked collaboration in properly managing case records, determining charges, and managing convicts.

Therefore, to support the justice institutions in protecting human rights for all,  strengthening the rule of law, and ensuring equitable access to justice, an effective unified case monitoring system was needed. With a unified case monitoring system, the four judicial institutions have the opportunity to collaborate for inclusive criminal justice, and efficiently manage the case records and inmate admissions.


Solution

The design and development of the unified case monitoring information system (JC Portal) was contracted to Bewsys by the UNDP South Sudan. In scoping the requirements for the JC Portal, the Bewsys consulting team worked in close collaboration with the chain of judicial institutions to design and implement a monitoring system based on the best practices in other countries and conforming to the constitutional and legislative procedures of South Sudan.

Through this, the consulting team categorised the components of the JC Portal into four: Police Case Tracking Management system (POLCAT), Case Management system (CMS) for Ministry of Justice, Judicial Case Management System, and Website, SEO and social media handles for Police, Justice, Judiciary, and Law Review Commission. The JC Portal was custom-built based on the case management, system administration, registration, and report generation modules of the Bewsys Social Protection MIS.

The case monitoring system was designed to feature an open-source content management system that enabled the web administrator to easily upload unlimited content, and content updates on the website without the need for programming. The front-end of the web application was created to be responsive for multiple platforms including desktop, tablet, and mobile devices. The JC Portal was designed to support two languages: Arabic and English.

The web portal was also designed to support collaboration by allowing all four judicial institutions protection stakeholders to access and use the data on reported cases, investigation reports, criminal proceedings reports, and statistical reports on inmates and persons on remand. In collaboration with the programmatic team from the chain of judicial institutions and the UNDP, the JC Portal was piloted to ensure the functionality and feasibility of the system.


Impact

Through the transparent criminal case monitoring system, there is increased collaboration among institutions of the justice system for effective rule of law in South Sudan. With the JC Portal, the backlog of the judicial system is reduced and officials can enforce the law to resolve disputes and protect human rights efficiently in fair and transparent processes. The government of South Sudan can effectively advance sustainability in the region by promoting peaceful societies, promoting peaceful and strong institutions and reducing inequalities.

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Testimonials

FAO

Working with Bewsys has been a tremendous journey. We have not reached our destination, but we are enjoying the ride. Although it was supposed to be a corporate function, at meetings, we built rapport and trust with the consultants, and at the same time, they enhanced efficiency and collaboration.

World Cocoa Foundation (WCF)

Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Proforest

Great service. I will recommend any day, anytime.

USAID

The Bewsys team worked professionally on our assignment and sought to deliver our needs with great patience and creativity. They are reliable and competent, and I recommend them for any assignment. Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Chemonics

Very professional in their work and client communication. I was really impressed with their ability to meet all their deliverable schedules and, above all, submit a comprehensive user manual. I will recommend them to other projects.

UNDP Phillipines

Bewsys has been able to deliver what was expected based on the agreed timelines. The inception mission in the Philippines has been successful, and discussions with various stakeholders have been fruitful. Bewsys showed eagerness to know more about the unique requirements of the portal upon hearing it from firsthand users. They were able to accommodate various questions, comments, suggestions, and recommendations from different stakeholders, mainly from the government side, with each agency with unique requirements.

International Organisation for Migration (IOM)

Bewsys staff are results-oriented and adapted a lot of tasks, and were flexible to ensure the solution they provided was the best. A feather in their cap!

Association of African Universities

There is a great need for digital systems development in Africa. I think it will be essential to continue supporting institutions such as Bewsys so they can do these jobs better. Also, we need to think about solutions that can be deployed quickly to support other institutions where there is a match in need.