UNICEF / Ghana - Development of a Mapping and Directory of Services and District Based Referral System for inclusive access to social protection services
With the need to reduce inequalities and protect the wellbeing of children, the Office of the Head of Local Government Service, and the Ministry of Gender, Children and Social Protection, in partnership with UNICEF, sought to establish a functioning welfare system to protect children and vulnerable populations from harm. To strengthen the Department of Social Welfare and Community Development (DSW/CD) in performing their responsibilities in a systemic and well-coordinated manner, a formal referral and case management system was required at the district level.
In designing the referral system, Bewsys collated the data of all social welfare protection agencies from different key stakeholders across health, police, judiciary, and social protection systems. Social protection services were classified into: health, social protection, child protection, sexual and gender-based violence, mental health, and psychosocial support. The referral system was designed to feature all district-level social welfare services mapped throughout the country, and a referral pathway for each category of vulnerable children. (i.e. poor children, children without parental care, survivors of child trafficking, and gender-based violence). Strategies that require low effort and low-cost methods to make the directory available to social workers in low-resource settings was considered in the system design and development.
Information about social welfare services and agencies in all the 322 districts across all the regions in Ghana are available in the directory deployed by Bewsys. The district referral system has supported the processes involved in addressing the wide gap between the number of children in need of social protection services and the limited number of social workers. The system continues to support the government of Ghana and social protection agencies to progress in achieving the sustainable development goals (SDGs), especially good health and wellbeing, ending poverty, and reducing inequalities.
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The Bewsys team worked professionally on our assignment and sought to deliver our needs with great patience and creativity. They are reliable and competent, and I recommend them for any assignment. Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.
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Bewsys has been able to deliver what was expected based on the agreed timelines. The inception mission in the Philippines has been successful, and discussions with various stakeholders have been fruitful. Bewsys showed eagerness to know more about the unique requirements of the portal upon hearing it from firsthand users. They were able to accommodate various questions, comments, suggestions, and recommendations from different stakeholders, mainly from the government side, with each agency with unique requirements.
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There is a great need for digital systems development in Africa. I think it will be essential to continue supporting institutions such as Bewsys so they can do these jobs better. Also, we need to think about solutions that can be deployed quickly to support other institutions where there is a match in need.