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Strengthening information sharing for USAID projects in Ghana

USAID / METSS / Ghana - The development  of a knowledge management portal for increased collaboration with the private sector, non-government, and government organisations.

SDG 8 - Decent Work And Economic Growth
SDG 16 - Peace, Justice And Strong Institutions

Project Detail

Background

To support sustainable and broadly shared economic growth in Ghana, the United States Agency for International Development (USAID) through its Monitoring, Evaluation, and Technical Support Services (METSS) program, sought to establish a knowledge management portal, online discussion tool, and electronic library to ensure effective information sharing. The USAID has a Participating Agency Services Agreement (PASA) with the United States Department of Agriculture (USDA) to coordinate the implementation of the METSS program for USAID in Ghana.

The METSS program performed functions including monitoring and evaluation activities of USAID’s implementing partners, undertaking research and special studies to enhance decision-making, providing information to specific audiences through a coordinated knowledge management system, and facilitating capacity building for identified audiences to support their decision-making and improve their ability to enhance incomes, reduce poverty and improve food security.

Considering these functions, the USAID METSS project collaborated with ministries, departments, agencies of the Government of Ghana, and the private sector. To minimise the duplication of efforts and enhance overall performance across the socio-economic development community, there was a need to ensure effective information sharing.


Solution

The design, development, and establishment of a web-based Knowledge Management (KM) portal for USAID Ghana and its partners, was contracted to Bewsys by USAID. In scoping through the requirements of the system, the Bewsys Technical team embedded the existing third-party tools and applications (i.e. Where Analytics and Dashboards, TeamUp Calendaring, etc.) used by the USAID and its partners in Ghana, onto the KM Portal for an effective user experience across multiple audiences and platforms.

In collaborating with the programmatic team of USAID Ghana, the Bewsys team created the KM Portal to be the starting point for a user to begin the exploration of data, information, and knowledge relevant to USAID’s work in Ghana. The portal was custom-built on the registration, monitoring and evaluation, complaint and grievances, document library, system administration, and integrated content management modules of the Bewsys Regulatory MIS.

The portal was designed to feature a structured user membership hierarchy managed and determined by the USAID METSS project to allow multiple accessibility allowances and restrictions. Electronic forums were featured in the development of the portal to encourage information exchange and a community of practice. Spatial data analytics and Geographic Information Systems (GIS) mapping functionalities were integrated into the development of the portal to show the events and activities across the economic growth community. Additionally, a collection of published works relevant to USAID Ghana was incorporated into a well-indexed electronic library tool on the portal.

The content management system created considered simplified functionalities to manage and update the portal with new content, and manage navigation with ease. The portal was designed to be optimised for all platforms and devices. Google Analytics was integrated into all pages on the portal to enable easy tracking of performance. In collaboration with the USAID METSS staff, the KM Portal was piloted to ensure usability and feasibility on the field before full scale up and handover to the programmatic team.

Additionally, the Bewsys technical team provided capacity building support and hands-on training to the USAID METSS staff.


Impact

The development of the Knowledge and Management Portal provides analytical frameworks and progress on poverty, nutrition, and food security projects across communities in Ghana. It is easier to access knowledge resources including, research articles, project guidelines, research articles, etc. for participatory learning and collaboration.

Additionally, there is increased collaboration with the private sector, non-government, and government organisations. This contributes to building capacity through ensuring responsive, inclusive, participatory, and representative decision-making at both the national and district levels, and promoting economic growth.

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Testimonials

FAO

Working with Bewsys has been a tremendous journey. We have not reached our destination, but we are enjoying the ride. Although it was supposed to be a corporate function, at meetings, we built rapport and trust with the consultants, and at the same time, they enhanced efficiency and collaboration.

World Cocoa Foundation (WCF)

Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Proforest

Great service. I will recommend any day anytime.

USAID

The Bewsys team worked professionally on our assignment and sought to deliver our needs with great patience and creativity. They are reliable, competent and I recommend them for any assignment.Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Chemonics

Very professional in their work, and client communication. I was really impressed with their ability to meet all their deliverable schedules, and above all submit a comprehensive user manual. Will recommend them to other projects.

UNDP Phillipines

Bewsys has been able to deliver what was expected based on the agreed timelines. The inception mission in the Philippines has been successful, and discussions with various stakeholders have been fruitful. Bewsys showed eagerness to know more about the unique requirements of the portal upon hearing it from firsthand users. They were able to accommodate various questions, comments, suggestions, and recommendations with different stakeholders, mostly from the government side, with each agency with unique requirements.

International Organisation for Migration (IOM)

Bewsys staff are results-oriented and adapted a lot of tasks, and were flexible to ensure the solution they provided was the best. A feather in their cap!

Association of African Universities

There is a great need for digital systems development in Africa. I think it will be essential to continue supporting institutions such as Bewsys so they can do these jobs better. Also, we need to think about solutions that can be deployed quickly to support other institutions where there is a match in need.