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Digital self-service for life cycle and targeted social protection in Cook Islands

UNICEF / Cook Islands - Development of a Management Information System to support life cycle and targeted social protection programmes

SDG 1 - No Poverty
SDG 10 - Reduced Inequalities
SDG 5 - Gender Equality
SDG 3 - Good Health And Well-Being

Project Detail

Background

The Government of Cook Islands has established numerous social protection programmes to improve welfare, reduce inequity and economic hardship. However, the manual application processes were cumbersome, and error-prone for service providers. The lack of a digital register to maintain a database of social protection beneficiaries had been a bottleneck to digitalising the operations of service providers.

Solution

With funding from the United Nations Children Fund (UNICEF), Bewsys designed and developed a social welfare management information system to enable staff of the Ministry of Internal Affairs to effectively manage applications for social protection programmes. This user-friendly system was designed to ease the process of registration, verification and enrollment and exit of beneficiaries. It was also designed to enable the ministry to receive and process beneficiary complaints and feedback, monitor and report performance while strengthening effective stakeholder collaboration to improve social protection responsiveness and coverage.  

Impact

The outcome of this comprehensive management information system was a positive one as the system has made staff effective and expedited the application and payment processes for beneficiaries of social protection programmes. It has provided better administration and service delivery of social protection programs, schemes and mechanisms. Ultimately, this system has helped support evidence-driven planning for the Government of Cook Islands in strengthening its formal social protection system.

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Testimonials

FAO

Working with Bewsys has been a tremendous journey. We have not reached our destination, but we are enjoying the ride. Although it was supposed to be a corporate function, at meetings, we built rapport and trust with the consultants, and at the same time, they enhanced efficiency and collaboration.

World Cocoa Foundation (WCF)

Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Proforest

Great service. I will recommend any day, anytime.

USAID

The Bewsys team worked professionally on our assignment and sought to deliver our needs with great patience and creativity. They are reliable and competent, and I recommend them for any assignment. Bewsys sure knows what it’s about. I’m particularly thrilled with the use of technology to accomplish tasks and also with the packaging of deliverables.

Chemonics

Very professional in their work and client communication. I was really impressed with their ability to meet all their deliverable schedules and, above all, submit a comprehensive user manual. I will recommend them to other projects.

UNDP Phillipines

Bewsys has been able to deliver what was expected based on the agreed timelines. The inception mission in the Philippines has been successful, and discussions with various stakeholders have been fruitful. Bewsys showed eagerness to know more about the unique requirements of the portal upon hearing it from firsthand users. They were able to accommodate various questions, comments, suggestions, and recommendations from different stakeholders, mainly from the government side, with each agency with unique requirements.

International Organisation for Migration (IOM)

Bewsys staff are results-oriented and adapted a lot of tasks, and were flexible to ensure the solution they provided was the best. A feather in their cap!

Association of African Universities

There is a great need for digital systems development in Africa. I think it will be essential to continue supporting institutions such as Bewsys so they can do these jobs better. Also, we need to think about solutions that can be deployed quickly to support other institutions where there is a match in need.